CONTACT KOMATSU NEW ZEALAND
Komatsu New Zealand COVID-19 Update – customer information
Auckland – Alert Level 3
From Wednesday 22 September our branches in Auckland will continue to remain closed for “walk in” customers in compliance with the COVID-19 Alert Level 3 Restrictions that the New Zealand Government have announced.
We will continue to support you and your business during Alert Level 3 while maintaining a high level of safety for our customers and employees.
Sales
New Equipment, Used Equipment, Rental Sales will continue to work remotely and be available to handle all enquiries. While we will not be able to meet customers face to face (unless they are classified as essential services) during level 3, we are able to quote, take orders, build machines, and complete deliveries.
Contact us through our customer support centre on 0800 566 2878 or contact your local representative from the below list
Parts
Customers are able to order parts online through my.komatsu.co.nz, or by calling our customer support centre 0800 566 2878 or contacting your local branch.
Contactless pick up from your local branch is available as well as courier delivery.
Service
Our service technicians will be operating under Alert Level 3 guidelines. We follow safe practice around employee contact tracing, PPE requirements, machine cleaning, social distancing, and customer contact. All our staff have been through in-depth training on how to keep safe during the Covid19 environment.
For service support contact our customer support centre 0800 566 2878 or through your local branch.
The rest of New Zealand - Alert Level 2
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Branches outside of the Auckland boundary will be open to walk-in customers as per the COVID-19 Alert Level 2 Restrictions that our New Zealand Government have announced.
We will continue to support you and your business during Alert Level 2 while maintaining a high level of safety for our customers and employees, these include:
Access to Komatsu branches while aligning to social distancing guidelines and registering in using the QR code.
Increased disinfection and cleaning measures.
Use of Personal Protective Equipment, including face masks, as required.
Clear information and signage for customers and partners on safety and hygiene.
Sales
New Equipment, Used Equipment, Rental Sales will continue to work remotely and be available to handle all enquiries. Face-to-face customer contact is allowed by appointment only where physical distancing can be observed. We are able to quote, take orders, build machines, and complete deliveries.
Contact us through our customer support centre on 0800 566 2878 or contact your local representative from the list below.
Parts
Customers are able to order parts online through my.komatsu.co.nz, or by calling our customer support centre 0800 566 2878 or contacting your local branch.
Service
Our service technicians will be operating under Alert Level 2 guidelines. We follow safe practice around employee contact tracing, PPE requirements, machine cleaning, social distancing, and customer contact. All our staff have been through in-depth training on how to keep safe during the Covid19 environment.
For service support contact our customer support centre 0800 566 2878 or through your local branch.
We thank our customers for their understanding. Komatsu New Zealand will continue to follow the latest government health advice through the COVID-19 restrictions.
If you have any questions or require further information, contact our Customer Support Centre on
0800 566 2878 or email info@komatsu.co.nz