Komatsu Australia has launched a new website to assist customers of its Condition Monitoring Service to access their Fluid Analysis information and to assist in forecasting the future maintenance needs of their machinery.
The website my.komatsu.co.nz/CMS, is the result of 20 years’ experience and more than three million oil samples conducted in Australia.
Both milestones were achieved simultaneously with the launch of the new web-based portal, and in response to increasing customer demand for analytical services.
Komatsu Conditioning Monitoring Service (CMS) analysed a record 21,500 oil samples in July 2020 alone, including earthmoving machines, fixed plant, on highway vehicles and the marine sector.
Komatsu’s CMS employs 20 chemists and analysts across three laboratories in Perth, Newcastle and Wacol.
As well as being internationally competitive it is highly regarded within the company’s global network as Komatsu’s leader in development of Condition Monitoring Technologies and procedures.
Data obtained from regular oil analysis combined on-board telemetry provides Komatsu with the ability to provide its clients with trend-based machine health prediction.
“my.komatsu.co.nz/CMS is the springboard for the next era of machine condition-based management“ Todd Connolly, Komatsu’s General Manager - Construction Solutions, said.
“It provides customers with a single, secure log-in to access CMS and to be able to order and manage the delivery of parts, consumables and components as an integrated process.”
The new website allows customers to order parts anytime, anywhere, and provides a fast, self-service experience.
Customers who purchase parts via my.komatsu.com.au, enjoy free freight on orders over $500.,
Customers can search for over 450,000 parts, including the entire CMS product range.
CMS maintains a complete log of each customer’s machine records and generates custom reports on demand.
“Barcoded sample cards help streamline complex processes within fleets and simplify collection procedures for all operators.”
Mr. Connolly said CMS is invaluable assistance to Komatsu operators of all sizes, especially when they adhered to a regular process of lubricant analysis.
Analysts are able to align sampling with machine performance records, many harvested electronically via on-board telemetry, to forecast and head-off potentially costly mechanical failures.
“Komatsu CMS utilises a trend-based methodology rather than using fixed limits approach, providing operators with advice which is customized to their specific application and requirements” Mr. Connolly said.
“The protocol minimises false negatives and false positives and provides our customers with peace of mind regarding the health of their assets.”