"Faultless” service, both for its Komatsu machines and through Komatsu Australia Corporate Finance, has kept Western Australian-based Innotech Site Services Pty Ltd purchasing the brand since it started operations in 2007.
Innotech Site Services, founded by directors Dan Hunt and Matt Reese, specialises in supply and installation of HDPE pipeline and dam liner utilised in water supply and processing systems for mining, industrial and rural applications.
Most of Innotech's work is currently in the mineral resources sector, predominantly gold and iron ore.
Its fleet includes three WA250PZ-6 loaders, two WA320PZ-6 loaders; two PC220LC-8 excavators and a CK35-1 track skid steer, with two additional WA250PZ-6 loaders on order for delivery by early December.
According to Matt Reese, Innotech opted for Komatsu's tool carrier-type PZ loaders because the majority of the work involves using them with fork tynes to handle polyethylene pipes, which are up to 1 m in diameter and 20 m long. "Generally we handle all the pipes using the loaders or track skidsteers, then we can quickly change attachments for excavation backfills and other civil works but the loaders are predominantly used for HDPE pipe installation and HDPE dam linings," he said.
"For HDPE dam linings, we use a spreader beam, which we've got a jib attachment for, and roll out the linings with the loaders.
"We've been buying Komatsu now for about three and a half years, and we started Innotech about four and a half years ago.
"The reason that we have chosen and remained with Komatsu is based largely on the service that we get, both through Komatsu Finance as well as the Komatsu Australia sales team," said Matt.
"The Komtrax system is also very good, because with the equipment being in remote areas, such as the East Pilbara, we can monitor the performance of the equipment on a daily basis from our Perth office.
"Komtrax also assists our programmed maintenance scheduling personnel with the ordering of spares kits, preventative maintenance filter packs and replacement parts as they are approaching due dates.
"The Komtrax system works really well for both ourselves and our clients, considering the majority of our clients are located in remote areas of Western Australia," he said.
Matt rated the all round reliability, performance and ergonomics of the Komatsu machines as "very good".
"We've had a lot of our operators comment on how ergonomic the cabs are, the smoothness of operation, plus they find the interchanging of attachments is very easy.
"We've worked pretty hard with Komatsu in building a relationship on their product support side.
Matt and Dan have used Komatsu Finance for every piece of Komatsu equipment they have purchased, with Matt describing it as "one of the best facilities that we have in place".
"We deal solely with John Meakins through Komatsu Finance in Perth and I'd have to say that John is a credit to the company.
"He is always proactive, as is the whole Komatsu Finance team there, in keeping credit lines in place enabling our fleet to grow as the demand for our services increases.
"I'd like to state, from the Innotech directors' point of view, that the reason we have stuck with Komatsu is predominantly the personnel, especially Colin Brindle, Steve Maffescioni and John Meakins; they are outstanding," said Matt.
"Even in our early days, when we had just purchased our second piece of plant, the Komatsu Perth team had the foresight to see our potential, taking the initiative in promoting the relationship.
"The result is now rewarding for both ourselves and Komatsu," he said.