KOMATSU DELIVERS ABILITY AT A FRACTION OF THE COST
The operators of a quarry on NSW's south coast have saved more than quarter of a million dollars
By employing Komatsu’s Premium Rebuild process to overhaul their HD325 Dump Truck rather than buying a new one.
The truck, used at Hanson Quarry at Bass Point near Port Kembla, had achieved more than 21,000 operational hours.
Usually at this stage the drive line components, are due for replacement or rebuild.
Quarry Manager Steve Butcher opted to meet with Komatsu and agreed to having a Komatsu's premium rebuild on his HD325 Dump Truck, restoring the machine to like-new condition.
"From the start, Komatsu approached everything in a very professional manner," he said.
"They came on site and had a look over the truck, then put together a scope of works needed to rebuild it.
According to Mr Butcher, the level of communication between Komatsu representatives and the Bass Point site throughout the fully planned premium rebuild process was the real standout.
"When we agreed to a scope of works on site we both knew there could be issues deep within the bowels of the truck that couldn't be seen without full disassembly," he said.
"When they found issues on the truck that were outside the scope of a standard rebuild, Komatsu were quick to contact me.
"They went over the details of the issue with me and recommended a course of action."
This orderly approach minimised the time that the dump truck was out of production.
"A lot of companies and suppliers will give you a time frame for their works, and then call to apologise that it's blown out and say you won't see anything for another two months or more," he said.
"This wasn't the case with Komatsu. They worked everything within the time frame they originally agreed to, even though they found extra items outside the initial scope of works.
"It just signals really good planning and execution; from before they even picked the truck up to when it was delivered back on site."