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​Komatsu's Warrnambool resident fitter, Ben Weaver Schouten

8/02/2013

KOMATSU EXPANDS SERVICE NETWORK IN VICTORIA, SOUTH AUSTRALIA

Southern Region gets a boost of customer support

Komatsu Australia has significantly expanded its support coverage throughout its Southern
Region states of Victoria and South Australia, with a growing network of new branches and
resident fitters.
 
According to Michael Lord, Komatsu Australia’s Customer Support Sales Manager, Southern
Region, the recent appointment of new resident fitters in the Victorian regional centres of
Geelong, Mildura and Warrnambool now allows Komatsu to provide enhanced customer
support capabilities to customers throughout the state.
 
“These appointments complement our existing Victorian support structure, with the state
head office located in Campbellfield, Melbourne and branches in Dandenong, Wodonga
and Gippsland, along with resident fitters in Echuca and Ballarat,” he said.
 
In South Australia, Komatsu has its state head office in Adelaide, a new branch in Whyalla,
plus a Komatsu agent – Ferguson Diesel – in Mt Gambier.
 
“At Komatsu, we are serious about customer support and we can now respond to our regional
customers’ needs more efficiently, particularly for urgent jobs outside planned maintenance,”
said Michael.
 
“As with all Komatsu service technicians, our resident technicians receive extensive product
training on an ongoing basis, ensuring they are kept abreast of the latest technology we offer
in our equipment.
 
“Each has a fully equipped service vehicle, most of which are GPS equipped, so we know their
location at any time. Knowing exactly where our support vehicles are provides a higher level of
safety for our technicians plus it allows us to direct the nearest available unit to our customers
when they need us, “ he said.
 
Komatsu Australia’s resident fitters are backed by the company’s regional technical support
network, along with the Komatsu Customer Support Call Centre which is available for parts
and technical Support 24 hours a day, seven days a week by phoning 1300KOMATSU
(1300 566 287).
 
In addition, all Komatsu branches are supported by a comprehensive parts support network.
 
“We are constantly reviewing our support capability, to ensure we are meeting our Customer
Support Charter Objectives,” said Michael
 
“Our commitment is to supply quality equipment, parts and service support that meets or
exceeds the expectations of our valued customers.”